Discover the rules for using our services, your rights and responsibilities as users, as well as the legal agreements.

GENERAL DETAILS

Please read these “Terms and Conditions of Use”, hereinafter also referred to as the “Agreement” or the “Terms of Use”, very carefully before using or benefiting from the services offered by VICTORIA 1881 EVENTS S.R.L. This agreement establishes the legal terms and conditions for using the website https://ariapulse.com/, placing a donation or an order, and the collaboration between the Company and beneficiaries.

The website https://ariapulse.com/ is created and managed by VICTORIA 1881 EVENTS S.R.L., identified by VAT no.: RO51741718, with its registered office in Bucharest, Calea Victoriei 190 Bl. A Sc. A Et. 1 Ap. 3. The website https://ariapulse.com/ is an information platform used solely by VICTORIA 1881 EVENTS S.R.L. for the purpose of communicating private events.

ACCEPTANCE OF THE TERMS

Any access to https://ariapulse.com/ shall be deemed acceptance of these Terms and Conditions.

The Association reserves the right, at its sole discretion, to amend or replace these “Terms and Conditions” by posting the updated terms on the website. It is your responsibility to periodically check the Terms and Conditions of Use for any changes, and continued use represents acceptance of those changes.

The Association reserves the unilateral and discretionary right to modify, suspend, or discontinue the Service at any time.

MEANING OF THE TERMS

For the purposes below, we will use the following terms with the following meanings:

Participant = any person participating in the Company’s events;

Parent/Parents = the legal representative of the beneficiary, if the beneficiary is a minor;

Event = any activity carried out within Ideo Ideis;

The Association = represents the official and/or generic name of our Company that carries out social, educational, and health-related activities, the owner of this social campaign platform;

Products = the products and services promoted and offered for sale on the Website and which will be referred to throughout these Terms and Conditions as the “Products”;

https://ariapulse.com/ = platform.

Throughout this document, the following terms shall be interpreted as follows:

Website: the portal owned and administered by VICTORIA 1881 EVENTS S.R.L., located at https://ariapulse.com/

Website content: any material and information published on the website in any form – text, photographs, graphics, audio, video;

User: the person who accesses the website and has accepted the terms and conditions of use of this website;

Abusive use: use of the website without complying with the applicable regulations and legislation or in any other way that may cause damage to the Company.

Website Content, Copyright

The platform https://ariapulse.com/ contains its own texts and reports or informational materials created with the support of VICTORIA 1881 EVENTS S.R.L. partners.

The content of the platform https://ariapulse.com/ is presented in good faith. Each user accesses the content of the platform at their own risk, and VICTORIA 1881 EVENTS S.R.L. cannot be held liable for any negative consequences that may result from such use. Access to the platform https://ariapulse.com/ is allowed to persons of any age. We do not assume responsibility for donations made by persons under the age of 18.

The content of the platform https://ariapulse.com/ (text, images, video material existing on the website and in the programming code) is the intellectual property of VICTORIA 1881 EVENTS S.R.L. and is protected under Law 8/1996 on copyright and related rights.

These materials may be copied or reproduced only with mention of the source VICTORIA 1881 EVENTS S.R.L. Persons who notice violations of these rules on the website are asked to inform us at hi@ariapulse.com.

The emblem and logo are the exclusive property of VICTORIA 1881 EVENTS S.R.L. and may not be copied or reproduced without the written consent of the Company.

The website https://ariapulse.com/ is managed by VICTORIA 1881 EVENTS S.R.L., and by accessing it, you agree to the terms and conditions set out here.

VICTORIA 1881 EVENTS S.R.L. reserves the right to make changes to the terms and conditions, as well as to the content of the website, without prior notice.

By this document, you agree that VICTORIA 1881 EVENTS S.R.L. is the exclusive owner of all intellectual property rights in the content of this website, including, without limitation, articles, text, photographs, illustrations, music, audio and video clips, trademarks, designs, and that you will not use such materials in any way except where expressly approved by us. No portion of the content of this website may be reproduced, distributed, or published in any form or by any means without the prior written consent of VICTORIA 1881 EVENTS S.R.L. You agree not to modify, sell, distribute, or create derivative works based on the images and information published on this website in any manner without prior written approval from VICTORIA 1881 EVENTS S.R.L.

By accessing or using this website in any way, including simply visiting it, you agree to comply with the conditions of use established by VICTORIA 1881 EVENTS S.R.L.

It is your responsibility to periodically check the website’s conditions of use. If you violate any of the terms or conditions of use of this website, your authorization to use it automatically terminates, and any material downloaded or printed from this website in violation of the conditions of use must be immediately destroyed, otherwise the necessary legal measures will be taken.

Submitted Materials

You agree to ensure that all materials you send or upload to this website are lawful, decent, and truthful, comply with all laws and regulations, do not infringe our intellectual property rights or other rights or those of any third party, are not defamatory, misleading, or otherwise unacceptable, and are free of errors or viruses. You are and remain at all times solely responsible for the materials provided by you. You agree not to use this website to publish personal information or data relating to a third party.

By using this website, you agree:

to provide accurate, current, and complete information;

not to disturb other users of the website or of affiliated or linked websites;

not to upload, post, or otherwise transmit through the website viruses or other disruptive or destructive files;

not to interrupt or interfere with the security of the website, or otherwise cause damage to it, to materials, system resources, passwords, or networks connected to or accessible through the website or other affiliated or linked websites.

PROCESSING OF PERSONAL DATA

Certain personal data is collected through the VICTORIA 1881 EVENTS S.R.L. website. Details regarding the processing by VICTORIA 1881 EVENTS S.R.L. of this personal data are available in the Privacy Policy. By providing any personal data on this website, you agree that such data will be processed in accordance with the provisions of our Privacy Policy.

When necessary, we will request information that personally identifies you or enables us to contact you. This information is used to compile general statistics and to observe the most visited pages. If you have made a donation to our organization, we will store the data you have provided and use it to notify you about the activity of VICTORIA 1881 EVENTS S.R.L.

VICTORIA 1881 EVENTS S.R.L. collects personal data of the Client through the Website. It is necessary to consult the Privacy Policy applicable to the Website.

The Website uses cookies. It is necessary to consult the Cookies Policy applicable to the Website.

TYPES OF PROCESSING

The Company processes personal data, as a rule, for the purposes set out herein, and for each purpose one or more data processing operations may be used, such as collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

PURPOSES FOR WHICH PERSONAL DATA IS PROCESSED

We process personal data mainly for the following purposes:

Carrying out the Company’s object of activity: alternative education through exposure to culture.

Participation in public, sectoral, and/or private projects related to the Company’s object of activity, regardless of the Company’s role (individual bidder, associated bidder, subcontractor, third-party supporter), implementation and execution of projects and contracts, and fulfillment of obligations related thereto, including those that survive their termination.

Organization of courses, trainings, events, and similar activities.

Managing our relationships with clients, suppliers, partners, professionals, and experts in the fields of engineering, specialized assistance and technical consulting, and related fields, including correspondence management, negotiations, contracts, etc.

We process personal data for the purpose of fulfilling contractual obligations and commitments undertaken.

Managing risks related to our activity, in which context we take security measures to protect personal data, involving the detection, investigation, and resolution of security threats. Personal data may be processed as part of physical security monitoring (video data processing) or within the IT applications we use. We may also carry out checks regarding natural persons acting as representatives and/or guarantors of certain clients or partners, legal entities.

In accordance with applicable law, we use the contact details of our clients, partners, and collaborators to provide direct or indirect information that we consider to be of interest to them.

When visiting our websites or our social media pages, we may process certain information about the visitor’s online identifier or other personal data potentially received through those platforms.

Compliance with legal and/or regulatory requirements, such as tax-related obligations or those requested through special normative acts regulating our object of activity, or, where appropriate, archiving obligations.

Economic, financial, and administrative management.

Establishing, exercising, or defending a right in court.

Internal statistics.

LEGAL GROUNDS AND LAWFULNESS CONDITIONS ON WHICH THE PROCESSING IS BASED

The legal grounds of the processing (lawfulness of the processing) take into account the provisions of the REGULATION and the normative acts regarding the processing of personal data adopted in Romania, as well as the applicable legislation.

The processing is based on at least one of the following conditions of lawfulness:

the processing may be necessary for entering into a legal relationship/contract and/or for its performance;

the processing may be necessary for compliance with a legal obligation incumbent on the Company (for example, those relating to the management of supporting documents from a tax perspective);

the processing is necessary for performing a task serving a public interest or resulting from the exercise of the Company’s purpose and objectives;

the processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, namely:

for the conduct and administration of our activity (in carrying out the Company’s object of activity, other related activities, participation in procurement procedures, etc.)

for managing risks related to our activity

for managing our relationships with potential donors or partners, including but not limited to sending communications containing information regarding services, as well as those of our partners, under the law, organizing specialized courses, etc.

managing complaints/claims regarding the services, in order to resolve any reported issues, respectively to improve our services, and establishing, exercising, or defending a right in court

the processing may be based on your consent, in the cases expressly provided by the Regulation in this regard.

HOW LONG DO WE KEEP PERSONAL DATA?

We keep the personal data processed by us only for as long as necessary for the purpose for which it was collected (including under applicable law or regulations), such as:

For the duration of the contract/legal relationship, for the personal data necessary for its performance, including personal data with which the Association may come into contact in carrying out the legal relationship, as well as after termination of the legal relationship, where there are provisions surviving its termination (such as the obligation to keep documentation related to projects implemented from public and/or European funds for a certain period indicated by the contracting authority/beneficiary in this regard, etc.);

Until the expiry of the limitation period, in cases where the Association would have a legitimate interest in keeping certain personal data in connection with a potential dispute that may arise between the parties;

For the period provided by law in situations where there are applicable normative acts in this regard (for example, in the case of mandatory accounting registers and supporting documents underlying entries in financial accounting, etc.);

For the duration of managing the relationship with potential donors, beneficiaries of our services, Company partners and their representatives, respectively until the exercise of the right to opt out, for sending communications containing information regarding our services, invitations to events such as festivals, presentations, courses, etc.;

Until the withdrawal of consent for personal data processing based exclusively on consent;

For 2 years from the date of access to T.E.T. premises, as applicable;

For the archiving period in the public interest mentioned by law or in the Company’s applicable policies, as applicable, for the data contained in documents for which the law or the Association has provided archiving.

In any other situations, or in the absence of specific legal, regulatory, or contractual requirements, our reference period for retaining personal data is a minimum of 5 years from the date of termination of the relationship/last contact between the Company and the data subject.

Any data may be retained by the Company, by way of exception, where applicable, until the expiry of the limitation period, in situations where the Association would have a legitimate interest in keeping certain personal data in connection with a potential dispute that may arise between the parties, for example in the context of the possible engagement of the legal liability of the Company or of the data subject.

In any situation, except where otherwise provided by applicable legislation, we will erase your data when you request this. The applicable exceptions will be communicated to the requester in the response sent by our association regarding the request for erasure of the data.

YOUR RIGHTS AND HOW TO EXERCISE THEM

Our Association is responsible for facilitating the exercise of any of your rights mentioned below.

Any of these rights may be exercised by sending an email to hi@ariapulse.com or through the website in the “Contact” section.

For the protection of your data, in order to prevent abuse by malicious persons seeking access to your data, our Association may ask you to complete prior identification steps to ensure that you are the person exercising the rights mentioned below through a request. If we receive a request from you regarding the exercise of any of the above rights, we may ask for additional information to verify your identity before acting on the request.

If the data subject submits a request electronically for the exercise of their rights, the information will also be provided by our association in electronic format where possible, unless the data subject requests a different format.

We will try to respond as quickly as possible to any request from you and, in any event, within the time limits specified by law (usually 30 days from the registration of the request). In certain situations provided by law, we may charge a fee for your request, which will cover the administrative costs necessary to process it.

If, due to certain laws, our association cannot approve, in whole or in part, a request of the data subject, we will communicate the reasons why we cannot comply with the request through the response we send.

USE OF THE WEBSITE FOR THE PURCHASE OF PRODUCTS AND/OR SERVICES

Creation of an Account by the Client

In order to shop through the Website, the Client must first create an account on the Website (“Account”), as follows:

a) either before starting shopping on the Website

In this case, in order to create an Account, the Client has the following options:

Create the Account by accessing the dedicated button. In this case, the Client will complete the Account creation form, providing the following information: the email address they wish to use to communicate with VICTORIA 1881 EVENTS S.R.L., first name, last name, telephone number, and a password;

Create the Account through the Facebook account. In this case, the Website will automatically collect the following information from the Client’s Facebook account: first name, last name, email address, and the Client will have to complete the phone number;

Create the Account through the Google account. In this case, the Website will automatically collect the following information from the Client’s Google account: first name, last name, email address, and the Client will have to complete the phone number.

b) or before completing an order for a Product available on the Website

In this case, after the Client adds a Product to the shopping cart and accesses the “NEXT STEP” button (from that cart), they will be asked for the email address, based on which the Website system will automatically create an Account. The password for this Account will be randomly generated by the Website.

VICTORIA 1881 EVENTS S.R.L. will confirm the creation of the Account by sending an email to the Client at the indicated address (this email will also contain a link through which the Client can change the password randomly generated by the Website). If the Client does not enter the email address, the Account cannot be created and, therefore, the order cannot be completed. If the Client enters the email address but does not complete the order, the email address and the other data provided will not be stored by VICTORIA 1881 EVENTS S.R.L., and the created account will be automatically deleted.

If the order is completed, the Client may later choose whether to keep the Account (turning it into an Account according to point a) above) or give it up.

The Client is responsible for keeping the Account data confidential, especially the password and associated banking data.

If the password is lost or forgotten, it may be regenerated by accessing the “My Account” section and entering the email address. A password will then be sent by email. The password is strictly confidential.

The Client is fully responsible for maintaining the security and confidentiality of the Account and password and is responsible for all their activity and conduct or that of any other person acting through the Account. The Client agrees to immediately notify VICTORIA 1881 EVENTS S.R.L. of any suspected unauthorized use of the Account or of any suspected security issue. VICTORIA 1881 EVENTS S.R.L. or its representatives shall not be responsible for any loss or damage of any kind that may arise as a result of the Account being used by another person, with or without the Client’s permission. The Client is liable for any losses caused to VICTORIA 1881 EVENTS S.R.L. or any third party as a result of the Account being used by another person.

The password will not be used to make online payments. The password will be used only for Client registration and Account creation, for the purpose of placing online orders through the Website.

Clients are required to provide true, accurate, and complete data, as specified in the registration form, and to update the registration data whenever necessary, in order to ensure that it is correct and complete.

In the event of fraud or breach of applicable laws by the Client, the account will be deactivated without prior notice, without any other formalities and without compensation, VICTORIA 1881 EVENTS S.R.L. informing the Client by email.

The Client wishing to delete their Account may do so by accessing the “Delete account” button in the “My account information” section of their Account. The Account cannot be deactivated between the moment an order is placed and its delivery.

CHARACTERISTICS OF THE PRODUCTS OFFERED FOR SALE

On the Website https://ariapulse.com/ there are Products sold by VICTORIA 1881 EVENTS S.R.L.

The Products offered for sale are accompanied by a description, which allows the Client to find out the essential information about the characteristics of the Products before finalizing an order.

The images used for describing the Products on the Website do not represent a contractual obligation of VICTORIA 1881 EVENTS S.R.L., being used exclusively for presentation purposes.

AVAILABILITY OF PRODUCTS AND VALIDITY OF OFFERS

Product offers and prices displayed on the Website are valid as long as they are visible on the Website and within the limits of available stock.

The simple act of adding Products to the cart does not represent automatic validation of the order. It is possible that between the time a Product is added to the cart and the time the Order is validated by the Client, the Product(s) may become unavailable, and VICTORIA 1881 EVENTS S.R.L. is not responsible for this.

If, after being added to the cart, a Product becomes unavailable, the Client will be properly informed.

VICTORIA 1881 EVENTS S.R.L. may offer the Client options for Products similar to the unavailable Product. The Client may choose to add one of the similar Products presented by VICTORIA 1881 EVENTS S.R.L. to the shopping cart or may refuse the Products presented by VICTORIA 1881 EVENTS S.R.L.

PRODUCT PRICES

The prices of the Products presented on the Website are expressed in RON and include all taxes, except for transport costs. The transport costs will be brought to the Client’s attention before the order is finalized.

The applicable prices are those displayed on the Website at the time the order is validated by the Client. The prices include VAT, and any legal changes regarding the amount of this tax will be reflected in the price of the Products present on the Website at the time the respective normative act enters into force. Any other additional taxes for certain categories of Products sold on the Website at a given time will be included in their price.

PLACEMENT OF THE ORDER AND CONCLUSION OF THE SALES CONTRACT

In order to place and register an order, the Client must follow the instructions displayed on the Website. Before order validation, the Client will be presented with a summary of the information related to the order (number of ordered items, order amount, as well as the address selected for home delivery), and the Client validates the order by clicking the “complete order” button.

Orders not validated by pressing the “complete order” button will not be honored. The simple act of adding Products to the shopping cart does not equate to validating the order and creates no obligation for VICTORIA 1881 EVENTS S.R.L. to deliver the Products.

The Website confirms the registration of the order by means of an automatic email sent to the Client, through which the following information will be communicated:

the list of ordered items, the prices of the Products, the delivery type, the address for home delivery, and the transport cost.

In this case, the sales contract shall be considered concluded on the date the Client receives confirmation of order registration.

VICTORIA 1881 EVENTS S.R.L. may request additional information about the order, if the information initially provided by the Client is not sufficient to honor the order. In this case, the order shall be validated and the sales contract shall be considered concluded only on the date the newly requested information is received. If the Client fails to provide the requested additional information, the sales contract shall not be considered validly concluded, and VICTORIA 1881 EVENTS S.R.L. shall have no obligation to honor that order.

The Client may monitor the status of their orders on the Website by accessing the “Orders” section. The history of transactions carried out between VICTORIA 1881 EVENTS S.R.L., on the one hand, and the Client, on the other hand, may be consulted at any time on the Website in the “My Account” section.

PAYMENT FOR PRODUCTS

Payment for placed orders may be made using the following methods:

Cash on delivery

Online payment by bank card

All sums paid online by card by a Client for the purchase of Products through the Website will be transferred by the payment processing service provider into the account of VICTORIA 1881 EVENTS S.R.L.

All banking transactions on the Website will be carried out in a secure manner, the payment processor being the guarantor of this security from the perspective of making online payments and undertaking to protect all data and personal information related to online payment methods.

In the case of online card payments for the purchase of Products through the Website:

processing is carried out by the payment processor, VICTORIA 1881 EVENTS S.R.L. having no responsibility in this regard;

the amount payable for the order will be withdrawn from the card at the time payment is validated by the payment processor;

the delivery term for the ordered Product shall start running from the moment confirmation of the online card payment is received;

the time within which the issuing bank unblocks/credits the amount to the Client’s Account cannot be estimated/controlled by VICTORIA 1881 EVENTS S.R.L. and may differ from one bank to another and from one order to another.

If the Client chooses the cash on delivery payment option, payment shall be made at the time the Products arrive at the delivery address.

If the Client pays by card, processing is performed by the payment operator.

VICTORIA 1881 EVENTS S.R.L. reserves the right to suspend/cancel all orders/deliveries in the event of refusal of payment by the banking institutions (where the Client has chosen to pay for the Products online or by bank transfer), without any compensation or notice to the Client.

All information entered for the purpose of making an online payment (card number, password, card validity date) will not be stored on the servers of VICTORIA 1881 EVENTS S.R.L., but will be processed exclusively by the banks issuing the cards.

The tax invoice related to an online order shall be issued in electronic format by the seller of the Products, VICTORIA 1881 EVENTS S.R.L., and will be received and may be downloaded and printed no later than 4 days after receipt of the order.

If a Product ordered by the Client cannot be delivered by VICTORIA 1881 EVENTS S.R.L. for reasons beyond its control, VICTORIA 1881 EVENTS S.R.L. will inform the Client accordingly and will return to the Client’s account the equivalent value of the product within a maximum of 14 days from the date on which the Seller became aware of this fact.

The Client undertakes to be present at the receipt of the order at the address indicated in the order. If the Client is not available to personally receive the order, they shall designate another person in their place.

The Client is obliged to check the correctness of the information provided regarding the delivery address prior to order validation (street, street number, block/building, apartment number, floor, intercom code, postal code). In the event of errors in entering this information, VICTORIA 1881 EVENTS S.R.L. shall not be held liable for the impossibility of delivering the order, delayed delivery of the order, or any other consequences.

Delivery of orders to the delivery address indicated by the Client is ensured by VICTORIA 1881 EVENTS S.R.L., through contractual partners – courier service providers – referred to as “Couriers”.

At the request of VICTORIA 1881 EVENTS S.R.L. or the Courier, the Client shall prove their identity, if necessary, by means of one or more documents issued by official authorities and shall communicate the order number assigned by the sales system.

The Client or the person designated by them undertakes to be present at the indicated delivery address, within the selected time interval. Otherwise, the Client will bear the transport cost for a possible new delivery. The time interval may be changed after selection only with the Courier’s agreement. Delivery shall be deemed fulfilled by VICTORIA 1881 EVENTS S.R.L. at the time the ordered Products are handed over to the Client at the address selected by the Client at the time of order validation.

The Client or the designated person undertakes to check the delivery, the condition of the Products, and to sign the delivery document presented by the Courier upon delivery of the ordered Products, to which the invoice containing all information about the delivered Products is attached (such as Product name, quantity, price).

VICTORIA 1881 EVENTS S.R.L. undertakes to respond to all requests and complaints within a maximum of 14 working days from their receipt.

For delivery delays greater than three (10) working days, except in cases of force majeure as defined in the Terms and Conditions or the impossibility of operation of the Website which did not allow the order to be displayed, the Client is entitled to request cancellation of the order by email sent to hi@ariapulse.com.

Right of Withdrawal

The consumer has the right to withdraw from the purchase, without penalties and without giving any reason, within 14 (fourteen) calendar days from receipt of the product.

The consumer has the right to notify the trader in writing that they withdraw from the purchase, without penalties and without giving any reason, within 14 calendar days from receipt of the product.

According to art. 7 para. 1 of GEO no. 34/2014, the Client has the right to unilaterally terminate the Distance Contract within 14 (fourteen) calendar days from the date of receipt of the Product(s), without penalties and without invoking any reason, only at the store mentioned on the invoice. In this case, the direct costs of returning the Products shall, according to law, be borne by the Client.

The 14 calendar day period starts to run from:

the date on which the Client takes physical possession of the order – if all Products that were the subject of the order were delivered in the same transport;

the date on which the Client takes physical possession of the last Product – where the Client orders multiple Products by a single order that will be delivered separately;

the date on which the Client takes physical possession of the last Product or the last piece – where delivery concerns a Product consisting of multiple lots or pieces.

The return of the Products shall be made by completing the online return form in the “My Returns” section under the “Orders” section on the Website, followed by sending them to the following address Strada Doctor Staicovici 51, 13, postal code 050557.

If the Client requests withdrawal from the contract within the legal withdrawal period from the Contract, they must also return any gifts that accompanied the Product they wish to return.

If the Client requests withdrawal from the contract within the legal withdrawal period from the Contract, the following rules apply:

if the price of the Product was paid by the Client, that price will be refunded within 14 days from the date the Client informs VICTORIA 1881 EVENTS S.R.L. of their decision to withdraw from the Contract, provided that the return is permitted by law;

the refund will be made using the same payment methods as those used by the Client to pay for the Product in question, unless the Client agrees to another payment method.

The amount paid will be refunded as follows:

for Orders paid online by card: by refund to the account from which the payment was made;

VICTORIA 1881 EVENTS S.R.L. reserves the right to postpone the refund of the amount paid until receipt of the sold Products or until receipt of proof that they have been sent back, if it has not offered to recover the Products itself.

If the Client requests withdrawal from the contract within the legal withdrawal period from the Contract, the only costs borne by the Client are the direct costs of returning the Product.

The refund of the Product price shall be made at the price stated on the sales document (tax receipt or tax invoice, as applicable) related to the returned Product, regardless of fluctuations in its value.

According to the legal provisions in force, the following are exempt from the right of withdrawal:

the supply of products made to the consumer’s specifications or clearly personalized;

the supply of products liable to deteriorate rapidly;

the supply of sealed products that cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer;

the supply of products which, after delivery, are according to their nature inseparably mixed with other items;

the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;

the supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;

the supply of digital content which is not supplied on a tangible medium if performance has begun with the consumer’s prior express consent and after they have confirmed that they acknowledge losing their right of withdrawal.

Return of Products on which unauthorized interventions have been made, which show signs of wear or excessive use, scratches, chips, impacts, mechanical/electrical shocks, or products missing accessories, is not accepted.

Wrongly Delivered Products

If the Client has been delivered a Product other than the one ordered, or if the Client has been delivered a Product that they did not order, the Client is kindly requested to report this as soon as possible to hi@ariapulse.com in order to return the Product and have it replaced with the correct one, if applicable.

All return and transport costs of the Product, as well as the costs related to delivery of the ordered Product (if applicable), shall be borne by VICTORIA 1881 EVENTS S.R.L.

For any information regarding the Website or orders, Clients may write to hi@ariapulse.com. Correspondence referring to an existing order (information related to the delivery of an order, confirmation of a payment, change of delivery interval, etc.) will be handled according to the following schedule: Monday-Friday 9-19.

INDEMNITIES

The Client declares and acknowledges that they agree to indemnify, defend and hold harmless VICTORIA 1881 EVENTS S.R.L. and its contractual partners and their officers, directors, employees and affiliates, including but not limited to reasonable attorney’s fees and costs, in connection with or arising from: (i) the User’s breach of these Terms and Conditions, or of any other relevant policies, especially those relating to confidentiality; (ii) improper use of the Website by the Client; (iii) non-compliance with or infringement of copyright or other intellectual property rights or other rights of third parties by breaching the Intellectual Property clause in these Terms and Conditions.

VICTORIA 1881 EVENTS S.R.L. shall indemnify the Client for direct damage caused as a result of (i) breach of these Terms and Conditions, (ii) culpable acts committed intentionally or with gross negligence by its own employees. In these two cases, the remedies provided by these Terms and Conditions shall apply as a priority.

FORCE MAJEURE

All force majeure events defined by Romanian law constitute grounds for suspension and extinguishment of the obligations of VICTORIA 1881 EVENTS S.R.L.

Neither party shall be liable for failure to perform its obligations arising from these Terms and Conditions if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure means any external, unforeseeable, absolutely invincible and unavoidable event.

If within 15 (fifteen) days from the date of its occurrence, such event does not cease, each party shall have the right to notify the other party of the cancellation of the order, without either party being able to claim further damages from the other.

VICTORIA 1881 EVENTS S.R.L. cannot be held liable in these force majeure cases.

If you wish to complain about issues concerning the use of your personal data, please send an email with the details of your complaint to hi@ariapulse.com.

You may also send/file your request using the details below through the website in the “Contact” section.

We will review and respond to any complaint we receive within the legal time limits.

You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (“ANSPDCP”).

If you consider that the information contained herein is ambiguous or unclear, you may request clarifications from us at any time.